At Elya Crafts, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website. By using our website, you agree to the practices described below.

Information We Collect

We may collect the following types of information when you interact with our website:

  • Personal details such as your name, email address, phone number, and shipping address.

  • Order details and transaction-related information necessary to fulfill your purchase.

  • Non-personal information such as browser type, device information, and general usage statistics.

How We Use Your Information

The information collected is used for purposes including but not limited to:

  • Processing and fulfilling your orders.

  • Communicating with you about your order status, inquiries, or customer support needs.

  • Improving our website, services, and customer experience.

  • Sending promotional emails or marketing materials (if you have opted in).

Information Sharing

We do not sell, rent, or trade your personal information with third parties. However, we may share your information with trusted service providers who help us operate our business, such as logistics and courier partners for order delivery. These parties are obligated to keep your information secure and use it only for the services they provide.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. While no method of data transmission over the internet is 100% secure, we strive to use commercially acceptable means to safeguard your data.

Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance user experience, track usage patterns, and improve our services. 

Opt-Out Instructions

You may opt out of receiving promotional communications from us at any time. To do so, simply follow the unsubscribe link included in our emails or contact us directly at [email protected]. Please note that you will still receive important communications related to your orders.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: [email protected]